ऑनलाइन फ्रॉड में गायब रकम बैंक को लौटानी होगी, उपभोक्ता फोरम का फैसला, लोगों के लिए नजीर

Sea: The decision given by the Consumer Forum in Sagar, Madhya Pradesh can become an example for millions of people who become victims of fraud through unauthorized electronic bank transactions i.e. green channel or ATM like devices. If people who are victims of such fraud complain to the bank within three days, then the bank will have to take immediate action, which will strengthen their chances of getting back the lost money.

Actually, on July 6, 2017, a guideline was issued by the Reserve Bank of India, according to which unauthorized electronic bank transaction takes place from a customer’s account and he is alert. If he complains about it to the bank within three days, then the bank should take immediate cognizance of it. It is necessary, because due to lack of bank somewhere, someone does such transactions from the customer’s account. The responsibility of the bank will increase if the customer reports to the bank at the right time.

Lakhs of rupees were withdrawn from the old man’s account
The Consumer Forum and Dispute Redressal Commission in Sagar has issued an order against the bank in a case of withdrawal of money from the bank account through online fraud. Commission Chairman Rajesh Kumar Koshta gave the decision on the basis of the notification issued by RBI in the year 2017. Advocate Pawan Nanhoria, an expert in consumer matters, who appeared on behalf of the victim in the case, said that Hariram Gaur (85) of village Kudau Gaur has an account in the State Bank of India branch of Village Post Patna Budjar Rahali. Till October 1, 2019, Rs 3.83 lakh were deposited in his account. After 10 days, on October 21, when he entered the transaction in the passbook, only Rs 383 were in his account.

The bank told the old man’s mistake
When he complained to the bank, the bank told the old man that he had himself withdrawn this amount from the green channel counter, whereas according to the passbook, Delhi residents Mukesh Gaur and Revabai Jwalapuri had withdrawn this amount from the account, sometimes through GCC and sometimes through ATM. Party Gaur also filed a case of fraud in this regard in the local police station. Despite this, when the bank did not cooperate and did not reimburse the amount, he took refuge in the Commission.

Consumer Forum gave this decision
When the matter reached the Consumer Forum, the Commission accepted the mistake of the bank as per the guidelines of the Reserve Bank and ordered the bank to refund the party Rs 3.83 with 6 percent interest and also to pay Rs 25,000 as compensation.

Tags: consumer forum, Local18, online fraud, Sagar news